The fix files.
MIT says 95% of AI pilots never pay. Here are four from 2026 that do now — stalled to shipped, with the numbers. Client details anonymised; the numbers are theirs.
A 45-person accountancy practice thought it ran two AI tools. The Reality Check found 25 — including client data sitting in personal accounts. One sanctioned platform and a one-page policy fixed it.
A 45-person accountancy practice thought it ran two AI tools. The Reality Check found 25 — including client data sitting in personal accounts. One sanctioned platform and a one-page policy fixed it.
A support bot answered 22% of queries and made up the rest — including a 90-day refund policy that didn’t exist. Grounding it in real systems took containment to 61%.
A support bot answered 22% of queries and made up the rest — including a 90-day refund policy that didn’t exist. Grounding it in real systems took containment to 61%.
A distributor’s invoice-scanning pilot collapsed on faxes, phone photos and seventeen invoice layouts. Per-supplier templates and three validation gates got it to 96.5% straight-through.
A distributor’s invoice-scanning pilot collapsed on faxes, phone photos and seventeen invoice layouts. Per-supplier templates and three validation gates got it to 96.5% straight-through.
A care group was losing carers to whoever replied first. An automated intake, triage and reply pipeline — human-approved every send — cut time-to-first-contact from 74 hours to 4 minutes.
A care group was losing carers to whoever replied first. An automated intake, triage and reply pipeline — human-approved every send — cut time-to-first-contact from 74 hours to 4 minutes.